Return Policy


The present Return Policy (hereinafter ‘the Policy’) represents an integral part of the General Conditions of Sale of the website (the ‘Website’).

Please read this policy carefully as it represent important pre-contractual information with regards to the rules and conditions under which you may exercise your legal right to withdrawal from the contracts for sale of the products marketed of the Website as well the cases where such right shall not be recognized.

The products marketed on the Website are sold to you by D2Line OOD, a company registered in the Commercial Register kept by the Registry Agency at the Ministry of Justice of the Republic of Bulgaria under universal identification code /UIC/: 204965840, VAT reg. number BG 204965840, with seat and address of management at No.301 Saedinenie Street, Lozen, Capital Municipality, Sofia City Province, Bulgaria, email address: [email protected] (“D2Line”, “We” or “Us”).



I.1. Under the applicable EU consumer protection laws Consumers are entitled to withdraw from/cancel the contracts for any reason, without penalty and without the need to give any explanation, within 14 (fourteen) calendar days from the date of delivery of the products. Consumers may also exercise their right of withdrawal in the period between the execution of the contract and the delivery of the products.

I.2. Consumers may exercise their right of withdrawal by filling the form below and submitting it to [email protected] or in paper to No.301 Saedinenie Street, 1151 Lozen, Capital Municipality, Sofia City Province, Bulgaria:


I.3. The use of the standard withdrawal form is not mandatory and alternatively the Consumer may exercise his/her right of withdrawal using the Website withdrawal form or by an unequivocal written communication to the address specified above.

I.4. When communicating their right to withdrawal the consumers shall use the email address they used for ordering the product(s) in the first place in order to be verified properly by D2Line.

I.5. We shall confirm the receipt of the withdrawal form by email to the address provided by the Consumer.

I.6. Within 14 (fourteen) days from the date of submitting the standard form above or another written communication for withdrawal, the consumer shall send the product/s back to the Trader using the prepaid DHL labels to the following address: No.301 Saedinenie Street, Lozen, Capital Municipality, Sofia City Province, Bulgaria.

I.7. Any returns by the Consumers shall be accepted by D2Line only if products have been sent to the address above.

I.8. The Consumer may send the products back using the courier DHL. A list of all DHL offices can be found at here.

I.9. All costs, directly related to the return of the products, including the courier fees and transit costs shall be at the expense of the D2Line when the Consumer returns the product(s) using the prepaid DHL labels delivered with the products and the standard delivery option. If the Consumer opts for another currier/delivery option, he/she shall bear any and all return costs and fees.

I.10. In case the Consumer has ordered several products, he/she may withdraw from the sale of each one of them. In such a case the Consumer shall specify in the withdrawal form or the written withdrawal communication the products he/she wishes to return individually.

I.11. Upon receiving the filled-in withdrawal form or another withdrawal communication D2Line shall provide the consumer with withdrawal order number and instructions with regards to the packaging and returning of the product(s).

I.12. In order for the withdrawal to be accepted, We shall inspect the returned products.

I.13. We shall not refund products that show evident signs of use (damage, odours), products that lack original tags, products which are missing parts or accessories attached to them originally, i.e. belts, laces, products that lack their original packaging provided on delivery or where the Consumer has not presented document for buying the product.

I.14. Should the results of such inspection be negative, We shall inform Consumer by email that the value of the returned products is reduced due to Consumer’s failure to comply with the conditions mentioned above. By this mail We may also specify that the withdraw is accepted partially and notify the amount we will deduct from the amount to be refunded, unless Consumer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to Us.

I.15. The following products may not be returned under the consumer’s right of withdrawal:
· personalised products such as clothes individually made to measure;
· products which are not suitable for return due to health protection or hygiene reasons such as underwear and lingerie provided they were unsealed after delivery;
· the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

I.16. We do not accept any responsibility for returned products which have been damaged, stolen or lost while in transit.

I.17. The transit of the products, until the Consumer receives confirmation that the product has been properly returned and delivered to D2Line, shall be at the Consumer’s exclusive responsibility. Therefore, if the product has been damaged during transit, We shall inform Consumer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Consumer and the withdrawal will be managed in good faith by the parties.

I.18. D2Line shall refund to the Consumer the whole amount already paid by the latter, within 14 (fourteen) days from the date of the withdrawal. D2Line may withhold the refund until the returned product is properly received unless Consumer provides a document that the products have been shipped back to D2Line.

I.19. Unless otherwise agreed by the parties, the amount initially charged to Consumer will be paid back using the same means of payment used by Consumer in the initial transaction. In any case, no amount, shall be charged to the Consumer in relation to the refund.

I.20. In the event that the right of withdrawal is forfeited, D2L shall send back to Consumer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, and the price of the product.



II.1. If any of the provisions of this policy are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.



III.1. All terms used herein and their derivatives shall be interpreted in compliance with the applicable laws unless not explicitly specified otherwise above.

III.2. Any dispute that may arise out of or in relation to this policy shall be submitted to the competent court of the place where Consumer resides. However, the protection afforded to the Consumer by provisions that cannot be derogated from by agreement by virtue of the law applicable at the place where the Consumer is domiciled remain unaffected.



IV.1. This policy comes into force on September 2nd, 2019.

IV.2. This policy is valid indefinitely throughout the period of the Website’s operation.

IV.3. This policy may be amended from time to time due to new laws and regulations or other reasons.

IV.4. The amended Return Policy shall be effective as of the date of publication on the Website.

IV.5. In any case the new Return Policy will be applied only to the Orders filled after the date of publication.

IV.6. The previous Orders and relevant purchases will be ruled by the relevant past versions of this policy.

IV.7. The amended Return Policy shall be notified to all registered users of the Website at the email addresses specified by them for communication and updates from D2Line.

IV.8. This Return Policy has been drawn up in the English language. To find a version of these conditions translated to another language, please select one of the buttons below.[article text=” ” url=”” button=”RETURN ORDER”]