FREQUENTLY ASKED QUESTIONS

HOW CAN I MAKE AN ORDER?
Making a purchase is easy. Simply select an item form the shop, choose the desired colour and size and Add in to the shopping cart. You can access the Shopping Cart icon at the menu panel. When your selection is done simply press the checkout button and fill in the requested information to complete the order.
Creating an account in D2Line.com will boost your shopping experience and will give you more satisfaction and functionalities.
I CAN NOT LOG INTO MY ACCOUNT?
If you forgot your password, click the “Forgot password” link on the My D2Line account – Personal information. After you provide the requested information you will receive an email with a new password. For further assistance you can contact us. ([email protected])
WHERE IS MY ORDER?
You can track your order and check the status at any time. If you are a registered customer you can find the information in My D2Line Account – Orders- Track order. If you are a non-registered user, follow the link you received via email and track your order.
CAN I CANCEL MY ORDER?
If the order has been confirmed you can not cancel it. The order can be returned as described in our Return Policy
WHEN CAN I RECEIVE MY REFUND?
You can return an item and request a refund within 14 days after you receive your order.
WHAT PAYMENT METHODS DOES D2LINE ACCEPT?
We accept secured payments with Visa, Mastercard and Paypal. For more information you can see our Terms and Conditions of sale.
HOW WILL I KNOW IF D2LINE RECEIVED MY ORDER?
Once the order has been placed, you will receive the confirmation from D2Line via email no later than 48 hours.
HOW CAN I CONTACT CUSTOMER CARE?
If you have any questions we will be happy to assist you. Please contact us at [email protected] or visit the customer care section.
HOW CAN I EXCHANGE MY ORDER WITH ANOTHER ITEM?
Unfortunately you can not exchange the item. You may return a purchase to get a refund and place a new order for other item(s) you may like. For more information you can see our Return policy.
HOW LONG DOES DELIVERY TAKE?
The purchased products shall be delivered by DHL Express Worldwide. The delivery time takes between 1-3 working days for countries in the EU.
HOW CAN I RETURN AN ORDER?
You have 14 days from receiving the order to make a return.

For registered users:

  • create a return in My Account/My Orders section
  • book your complimentary collection
  • send your order back to us

For guest users, please go to the bottom of the Return policy page and click on the return button. Fill in the requested information.

Please note that the item/s must be returned in the same condition as received – unworn, unwashed, not modified and with all the labels and accessories attached, packed in the original D2Line box.

For more information please see our Return Policy.

Seasonal
Sale!
Seasonal Sale!