FREE DELIVERY AND RETURN WORLWIDE
  • E-shop
    • Apparel
      • COATS
      • JACKETS & BLAZERS
      • BLOUSES
      • PANTS
      • SHORTS
      • SKIRTS
      • DRESSES
      • View all
    • Collections
      • Young at Heart
      • The Artist
      • Essence of a woman
      • Bloom Revival
      • Timeless Elegance
    • Accessories
      • SCARFS
      • BELTS
    • Styles
      • Embraced Beauty
      • Successful
      • Elegance
      • Ultimate
      • Hypnotic
    • Banner
  • Outfits
  • Fashion Blog
  • About us
  • E-shop
    • Apparel
      • COATS
      • JACKETS & BLAZERS
      • BLOUSES
      • SHIRTS
      • PANTS
      • SHORTS
      • SKIRTS
      • DRESSES
      • View all
    • Accessories
      • SCARFS
      • BELTS
    • Collections
      • Young at Heart
      • The Artist
      • Essence of a woman
      • Bloom Revival
      • Timeless Elegance
    • Styles
      • Tender Rose
      • White Paradigm
      • Embraced Beauty
      • Successful
      • Elegance
      • Ultimate
      • Hypnotic
  • Outfits
  • Fashion Blog
D2LINE
  • About us
  • SIGN IN
  • Search products

  • No products in the cart.

D2LINE RETURN POLICY

The present Return Policy (hereinafter ‘the Policy’) represents an integral part of the General Conditions of Sale of the https://d2line.com/ website (the ‘Website’).
Please read this policy carefully as it represent important pre-contractual information with regards to the rules and conditions under which you may exercise your legal right to withdrawal from the contracts for sale of the products marketed of the Website as well the cases where such right shall not be recognized.
The products marketed on the Website are sold to you by D2Line OOD, a company registered in the Commercial Register kept by the Registry Agency at the Ministry of Justice of the Republic of Bulgaria under universal identification code /UIC/: 204965840, VAT reg. number BG 204965840, with seat and address of management at No.301 Saedinenie Street, Lozen, Capital Municipality, Sofia City Province, Bulgaria, email address: [email protected] (“D2Line”, “We” or “Us”).

I. GENERAL PROVISIONS

I.1. Under the applicable EU consumer protection laws Consumers are entitled to withdraw from/cancel the contracts for any reason, without penalty and without the need to give any explanation, within 14 (fourteen) calendar days from the date of delivery of the products. Consumers can return their order within 14 (fourteen) days after exercising their right to withdraw from the contract. Consumers may also exercise their right of withdrawal in the period between the execution of the contract and the delivery of the products.
I.2. Consumers may exercise their right of withdrawal by filling the form below and submitting it to [email protected] or in paper to No.301 Saedinenie Street, 1151 Lozen, Capital Municipality, Sofia City Province, Bulgaria:

DOWNLOAD WITHDRAWAL FORM

I.3. The use of the standard withdrawal form is not mandatory and alternatively the Consumer may exercise his/her right of withdrawal using the Website withdrawal form or by an unequivocal written communication to the address specified above.
I.4. When communicating their right to withdrawal the consumers shall use the email address they used for ordering the product(s) in the first place in order to be verified properly by D2Line.
I.5. We shall confirm the receipt of the withdrawal form by email to the address provided by the Consumer.
I.6. Within 14 (fourteen) days from the date of submitting the standard form above or another written communication for withdrawal, the consumer shall send the product/s back to the Trader using the prepaid DHL labels to the following address: No.301 Saedinenie Street, Lozen, Capital Municipality, Sofia City Province, Bulgaria.
I.7. Any returns by the Consumers shall be accepted by D2Line only if products have been sent to the address above.
I.8. The Consumer may send the products back using the courier DHL. A list of all DHL offices can be found at here.
I.9. All costs, directly related to the return of the products, including the courier fees and transit costs shall be at the expense of the D2Line when the Consumer returns the product(s) using the prepaid DHL labels delivered with the products and the standard delivery option. If the Consumer opts for another currier/delivery option, he/she shall bear any and all return costs and fees.
I.10. In case the Consumer has ordered several products, he/she may withdraw from the sale of each one of them. In such a case the Consumer shall specify in the withdrawal form or the written withdrawal communication the products he/she wishes to return individually.
I.11. Upon receiving the filled-in withdrawal form or another withdrawal communication D2Line shall provide the consumer with withdrawal order number and instructions with regards to the packaging and returning of the product(s).
I.12. In order for the withdrawal to be accepted, We shall inspect the returned products.
I.13. We shall not refund products that show evident signs of use (damage, odours), products that lack original tags, products which are missing parts or accessories attached to them originally, i.e. belts, laces or where the Consumer has not presented document for buying the product.
I.14. Should the results of such inspection be negative, We shall inform Consumer by email that the value of the returned products is reduced due to Consumer’s failure to comply with the conditions mentioned above. By this mail We may also specify that the withdraw is accepted partially and notify the amount we will deduct from the amount to be refunded, unless Consumer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to Us.
I.15. The following products may not be returned under the consumer’s right of withdrawal:
· personalised products such as clothes individually made to measure;
· products which are not suitable for return due to health protection or hygiene reasons such as underwear and lingerie provided they were unsealed after delivery;
· the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

I.16. We do not accept any responsibility for returned products which have been damaged, stolen or lost while in transit.
I.17. The transit of the products, until the Consumer receives confirmation that the product has been properly returned and delivered to D2Line, shall be at the Consumer’s exclusive responsibility. Therefore, if the product has been damaged during transit, We shall inform Consumer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Consumer and the withdrawal will be managed in good faith by the parties.
I.18. D2Line shall refund to the Consumer the whole amount already paid by the latter, within 14 (fourteen) days from the date of the withdrawal. D2Line may withhold the refund until the returned product is properly received unless Consumer provides a document that the products have been shipped back to D2Line.
I.19. Unless otherwise agreed by the parties, the amount initially charged to Consumer will be paid back using the same means of payment used by Consumer in the initial transaction. In any case, no amount, shall be charged to the Consumer in relation to the refund.
I.20. In the event that the right of withdrawal is forfeited, D2L shall send back to Consumer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, and the price of the product.

II. SEVERABILITY

II.1. If any of the provisions of this policy are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

III. TERMS AND APPLICABLE LAWS

III.1. All terms used herein and their derivatives shall be interpreted in compliance with the applicable laws unless not explicitly specified otherwise above.
III.2. Any dispute that may arise out of or in relation to this policy shall be submitted to the competent court of the place where Consumer resides. However, the protection afforded to the Consumer by provisions that cannot be derogated from by agreement by virtue of the law applicable at the place where the Consumer is domiciled remain unaffected.

IV. FINAL PROVISIONS

IV.1. This policy comes into force on September 2nd, 2019.
IV.2. This policy is valid indefinitely throughout the period of the Website’s operation.
IV.3. This policy may be amended from time to time due to new laws and regulations or other reasons.
IV.4. The amended Return Policy shall be effective as of the date of publication on the Website.
IV.5. In any case the new Return Policy will be applied only to the Orders filled after the date of publication.
IV.6. The previous Orders and relevant purchases will be ruled by the relevant past versions of this policy.
IV.7. The amended Return Policy shall be notified to all registered users of the Website at the email addresses specified by them for communication and updates from D2Line.
IV.8. This Return Policy has been drawn up in the English language. To find a version of these conditions translated to another language, please select one of the buttons below.

RETURN POLICY IN GERMAN LANGUATE

Home Legal RETURN POLICY

Let’s connect


Exceptional, ethical fashion for women of purpose

+ 359 2 41 99 209
[email protected]

© 2023 D2LINE
Help & Information
  • Delivery & Returns
  • Size guide
  • FAQ
About D2Line
  • Apparel
  • About us
  • Imprint
Legal Information
  • General Conditions of Use
  • Conditions of Sale
  • Cookie preferences
  • Privacy Policy
  • Return Policy
  • Contact Us
Select your currency
EUR Euro
USD United States (US) dollar

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in settings.

Privacy Overview

D2LINE PRIVACY POLICY

The present privacy policy (the “Privacy Policy”) contains information with regards to the processing of customer-related personal information on the www.D2Line.com website (the “Website”).

The Website is property of D2Line OOD, a company registered in the Commercial Register of the Republic of Bulgaria under universal identification code: 204965840, VAT reg. number BG 204965840, with seat and address of management at No. 301 Saedinenie Str., Lozen, Capital Municipality, Sofia City Province, Bulgaria (hereinafter “D2Line”, “We” or “Us”).

 

I. WHAT IS PERSONAL DATA AND WHY WE COLLECT IT

Whenever consumers visit the Website to view its contents and/or use its features including to make purchases from the Website We collect personally identifying information (“Personal Data”) about consumers via digital tracking technologies (cookies) as well as personal data manually entered in the Website for the purposes of analysing user behaviour and interests, adding products to user Shopping Cart or developing wishlists, participation in promotion campaigns and loyalty programmes as well as any other personal data they provide including for the purposes of making registration on the Website or subscribing for any D2Line newsletters.

The types of personal data that we collect whenever visitors and users of the Website manually enter it in the course of making registration or purchasing products include name, address, phone number, email address, purchase information and purchase method, and associated information such as credit or debit card information used to facilitate the sale of the products.
To review our rules with regards to the automatic collection of personal data and our use of digital tracking technologies please visit our Cookie Policy which represents an integral part to this policy.

 

II. HOW PERSONAL DATA IS PROCESSED

The personal data collected through the Website is primarily processed using computer and electronic means, adopting security measures in order to reduce to a minimum the risks of destruction or loss, including accidental loss, of the data itself, unauthorized access or processing without consent, or processing that is not in conformity with the purposes of collection indicated in this Privacy Policy.
Each purchase on the Website is made with the utmost security thanks to our partnership with Fibank Bulgaria (https://www.fibank.bg/en) and their secure virtual POS terminal payment system.

 

III. LEGAL GROUNDS FOR THE PROCESSING

Through the Website, different types of personal data are collected and processed, for different purposes and on different legal grounds. More precisely:

(a) personal data related to browsing and collected via cookies is processed on grounds of the performance of contracts or functioning of the Website (for necessary and functionality cookies) or on grounds of our legitimate interest (for marketing and analysing cookies);

(b) personal data provided manually by users in the course of making orders on the Website is processed on grounds of the conclusion and performance of contracts for sale of the products marketed on the Website;

(c) personal data provided manually by users in the course of registering on the Website or the personal data related to subscribing to our newsletter and other D2Line communication is processed on grounds of the explicit consent of the consumer.

 

IV. RETENION PERIODS

Personal data linked to the purchase will be stored for at least 10 years to comply with tax and civil law. Moreover, the data linked to the purchase may be stored for a longer period of time in order to comply with the contractual unlimited warranty granted to the client.
Unless provided otherwise by the applicable laws consent-based processing of personal data such as data provided for marketing and profiling activities are kept as long as necessary for the particular processing also with reference to the specific sector of activity and considering the interest demonstrated by the users to be updated on the products. Consumers subscribing to our newsletter will be asked to renew their consent no later than 2 (two) years after subscription or consent renewal.
Personal data of consumers who have not renewed their consent and where D2Line cannot demonstrate any other legal grounds for the processing shall be deleted without undue delay.

 

V. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

D2Line discloses the personal data collected over the Website only as permitted by law. Personal data shall be processed and disclosed to:
(i) consultants of D2Line such as lawyers or accounts, processing data in their capacity of persons in charge of the processing for internal organization of the activities;
(ii) D2Line business partners such as banks, couriers, system administrators and marketing companies acting in their capacity of data processors and providing D2Line with specific technical and organizational services in relation to the Website or the sale of the products (logistics services, IT services and marketing services).
(iii) police and judicial authorities, in compliance with the law and upon their request, or in case there are good reasons to believe that such disclosure is reasonably necessary to (1) investigate, prevent or take initiatives in relation to suspected unlawful activities, or assist national supervisory authorities; (2) prepare a defence against third party claims or charges, protect the security of its own website and of the company; (3) exercise or protect the rights, property or security of D2Line, its affiliates, customers, employees and third parties.

D2Line process personal data using servers located within the European Union.
Although D2Line does not intend to, in the cases when D2Line transfers personal data outside the European Economic Area it shall ensure that the relevant country has been established to have an adequate level of personal data protection or D2Line shall require its partner to conclude the EU’s Standard Contractual Clauses in order to protect the transferred personal data.

 

VI. RIGHTS OF CONSUMERS WITH REGARDS TO THE PROCESSING OF THEIR DATA

A user always has the right to obtain confirmation whether or not personal data concerning him/her exists, even if it is not yet recorded, and to have it communicated to him/her in an intelligible form.
A user also has the right to obtain information about the source of personal data; the purposes and methods of processing it, the logic applied in the event of processing that is performed with the aid of electronic instruments; the identification details of the controller and data processors; and indication of the persons or categories of persons whose personal data may be communicated, or who could end up being known by, for example, data processors or agents as data supervisors or data processors.
A user also has the right to request an update, correction or, when s/he has an interest in doing so, an inclusion of personal data, deletion, conversion to an anonymous form or the blocking of personal data, that has been processed in violation of the law, including data which it is not necessary to keep in relation to the purposes for which it was collected or subsequently processed; a statement that the above operations were disclosed, including in terms of their content, to those parties to whom the data was communicated, except in the case in which such performance proves impossible or entails the use of methods that are clearly disproportionate to the right protected. The user can also ask for the portability of his/her data.
A user nevertheless has the right to object, in part or in full, for legitimate reasons, the processing of personal data concerning him/her, even if it is pertinent to the scope of the collection, the processing of personal data concerning him/her for the purposes of sending advertising or direct marketing materials, or to conduct market research or commercial communications and he has the right to ask restriction of processing concerning itself. The right to object may also be exercised specifically with regard to one or more methods of sending marketing communications.
The user also has the right to lodge a complaint with a data protection authority (please find more information below) as well as the right to withdraw the consent previously given.

 

VII. FINAL PROVISIONS

This Privacy Policy is in effect from May 25th 2018. Date of latest update is September 2nd, 2019.

Please note that this Privacy Policy has been drawn up and is governed by the EU General Data Protection Regulation (Regulation 2016/679/EU). Insofar as the General Data Protection Regulation does not apply, this Privacy Policy shall be regulated by the laws of the Republic of Bulgaria.

Changes in the applicable laws including the GDPR might require Us to amend this policy from time to time. We shall inform you for any such changes to this policy to the email address provided by you for receiving communications from D2Line.

In case you need any information or assistance with regards to the processing of your data or to exercise your legal rights as data subject please contact Us at [email protected].

The application of this Privacy Policy and the processing of personal data carried by D2Line is subject to the control of the Commission for Personal Data Protection of the Republic of Bulgaria, https://www.cpdp.bg/en/.

Depending on your place of living you might also be able to refer to another Data Protection Authority (DPA) within the European Union. Please find a list of DPAs within the EU and their contact details here: https://edpb.europa.eu/about-edpb/board/members_en

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

3rd Party Cookies

This Website uses digital tracking tehcnologies (cookies) provided by third parties such as social networks (Facebook, Instagram, Twitter), marketing & metrics (Google Analytics) and communication services (Viber, WhatsApp). The use of these cookies is not mandatory for the functioning of the Website. However their refusal might limit user experience such as not allowing you to register/log in with your social media account or receive news from D2Line regarding promotions and discounts, as well as Our abbility to support and further develop the functionalities of the Website.

To manage your third party cookie preferences please manage your consent selectively (On/Off). You can also read more regarding Our use of digital tracking technologies in our Cookie Policy.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

Size guide
EU UK IT FR DE US Bust Waist Hip
XXS 32 4 36 32 30 00 80 62 84
XS 34 6 38 34 32 0 84 66 88
S 36 8 40 36 34 2-4 88 70 92
S-M 38 10 42 38 36 4-6 92 74 96
M 40 12 44 40 38 8 96 78 100
L 42 14 46 42 40 10 100 82 104
XL 44 16 48 44 42 12 104 86 108
XXL 46 18 50 46 44 14 108 90 112

* All meаsurements are in cm